We highly prioritize customer feedback and are fully dedicated, with 200% commitment, to
addressing any concerns or complaints or greviance you may encounter in your stock trading or
option trading or stock advisory journey with us.
INTERNAL RESOLUTION PROCESS :
Step-1 : Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or
telephonically. An email may be sent at sugam2410@gmail.com with your relationship managers name, or via calling
on our customer care number provided on website. A letter may also be written with their query/complaint and posted
at our Registered Address provided in website.
Step-2 (Escalation) : If your complaint is still unresolved, please forward your complaint with details
to sugam2410@gmail.com for appropriate resolution internally. The CLIENT can expect a reply (or resolution)
within 21-days of approaching the Research Analyst.
If you still believe your complaint is unresolved, feel free to raise it to competent authority. We are sure though that it
will never come to it.
ESCALATION with COMPETENT AUTHORITY :
• In case client is not satisfied with our response they can lodge grievance with SEBI at http://scores.gov.in or may
also write to the office of SEBI.
• After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the
outcome, they can initiate dispute resolution through the ODR Portal.
• For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI
titled: “Online Resolution of Disputes in the Indian Securities Market” available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securitiesmarket_75220.html .
• Details of Compliance Officer: with Name, Contact No. & Email: sugam2410@gmail.com